PRIVACY POLICY

Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the rnkhealth.com (the “Site”), any Company mobile applications, application programming interfaces, any related services offered by us and any other time you interact with our Company (collectively, the “Services”). In providing these Services, we act as a “business associate” (as defined under the Health Insurance Portability and Accountability Act (“HIPAA”)) when we collect and process Personal Information that constitutes “protected health information” (as defined by HIPAA) (“PHI”) on behalf of our “covered entity” (as defined by HIPAA) clients. This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information (defined below). This Privacy Policy applies to all users of the Site and Services. The Site and Services are provided by RNK Health LLC(“Company” “we” “our” “us”).

BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

• Personal Information We Collect

  We collect the following categories and types of “Personal Information”:

  • Contact Information: your first and last name, mailing address, email address, and phone number;
  • Other identifying information: IP address, advertising ID, device ID, social media user names, passwords and other security information for authentication and access;
  • Internet or other electronic activity: your browsing and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most;
  • Commercial information: products or services purchased or viewed on our Site; and
  • Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.
  • Our company takes the privacy and security of Protected Health Information (PHI) seriously and complies with all HIPAA requirements. PHI is protected through encryption, secure storage, and access controls, ensuring that only authorized personnel can access it. All Protected Health Information (PHI) is only shared with our medical partner OpenLoop Health, Inc. OpenLoops privacy policy can be found here: https://openloophealth.com/notice-of-privacy-practices
• How We Use Personal Information

  We use your Personal Information for the following categories of use:

  • Transactional Purposes: We use your contact information, other identifying information, and commercial information to:
    • Receive, confirm and process your order or account registration;
    • To provide the Services;
    • Communicate with you about your account.
  • Analytical Purposes: We use your other identifying information, internet activity and browsing history and commercial information to analyze preferences, trends and statistics.
  • Marketing and Promotional Purposes: We use your contact information, commercial information, internet or other electronic activity, and inferences to:
    • Inform you of our new products, services and offers;
    • Provide you with targeted advertising;
    • Provide you with other information from and about our Company, including personalized marketing communications.
  • Maintenance and Improvement of the Site and Services: We use your contact information, commercial information, and internet activity and browsing history to:
    • Provide you with the Site and Services, including sending you alerts about your account;
    • Handle your customer services requests;
    • Help us diagnose technical and service problems and administer the Site, and the Services.
  • Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, internet activity and browsing history, and inferences to protect the Site and Services, our Company, and others and to prevent fraud, theft and misconduct.
• Sources of Personal Information

  We collect Personal Information from the following sources:

  • We collect information directly from you. We collect contact information and other identifying information directly from you.
  • We collect information about you from third parties. We collect contact information and other identifying information from third-party platforms when you choose to use such platforms in connection with the Site and Services.
  • We collect information from you passively. We collect commercial information, geolocation information, and internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Cookies section below.
• Your Rights Regarding Health Information
  • Get a Copy of Your Medical Record

  You can request an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or summary within 30 days of your request, with a reasonable, cost-based fee.

  • Request to Correct Your Medical Record

  You can ask us to correct health information that is incorrect or incomplete.

  We may deny your request, but we will explain why in writing within 60 days.

  • Request Confidential Communications

  You can ask us to contact you in a specific way (e.g., home or office phone) or to send mail to a different address. We will accommodate all reasonable requests.

  • Ask Us to Limit What We Use or Share

  You can ask us not to use or share certain health information for treatment, payment, or operations. We are not required to agree, but we will consider your request. If you pay for a service in full, you can ask us not to share that information with your health insurer, and we will comply unless a law requires otherwise.

  • Get a List of Those with Whom We’ve Shared Information

  You can ask for a list of times we've shared your health information over the past six years, including who we shared it with and why. We provide one free accounting per year; a reasonable, cost-based fee will apply for additional requests within 12 months.

  • Get a Copy of This Privacy Notice

  You can request a paper copy of this privacy notice at any time, even if you have agreed to receive it electronically. We will provide it promptly.

  • Choose Someone to Act for You

  If you have given someone medical power of attorney or have a legal guardian, that person can exercise your rights regarding your health information. We will confirm their authority before taking action.

  • File a Complaint if You Feel Your Rights are Violated

  You can file a complaint if you believe we have violated your rights by contacting us directly.

  You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

• Categories of Third Parties We Share Personal Information With Service Providers

  From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.

  • Third Parties

  Mobile information will not be shared or sold with third parties for marketing purposes. We may share Personal Information with a third party if you specifically authorize it, or it is required in order to complete a transaction, service or activity that you initiated or requested. Note: In such case, the collection and processing of your Personal Information may be subject to the privacy policy of such third party.

  • Our Affiliates

  Mobile information will not be shared or sold with affiliates for marketing purposes. We may share Personal Information with businesses controlling, controlled by, or under common control with our Company.

  • Corporate Transactions

  If our Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.

  • Compliance with Laws and Law Enforcement

  We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

• Cookies

  We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie). We use cookies and other similar technologies for authentication purposes and to analyze use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

  We use Google Analytics on the Site and Services to analyze how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit tools.google.com/dlpage/gaoptout/.

• Advertising and Online Tracking

  We may allow third-party companies to serve ads and collect certain information when you visit the Site and Services. These companies may use certain information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. Our advertising partners may collect information about your activities on our Sites or mobile applications on your current device and combine it with information about your activities on other websites, mobile apps, and devices. These companies typically use cookies or other tracking technologies (such as web beacons, tags, pixels, mobile advertising IDs and similar technologies) to collect this information. This means that information about your activity on websites or apps on your current browser or device may be combined and used with information collected from your other browsers or devices. These third-party partners use this information for our and their own advertising, analytics, attribution, and reporting purposes. Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our Site enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising  or www.aboutads.info/choices/ . We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy. You can disable the sharing of your personal information for cross-contextual behavioral advertising or targeted advertising through online cookies and tracking technology by clicking on the cookie manager on the Site and changing your cookie preferences to ensure that analytics and advertising cookies are disabled.

• Managing Your Information Preferences

  You can review, correct, update, or change your Personal Information or opt out of receiving certain e-mails by changing the relevant settings in your account or by e-mailing us at support@rnkhealth.com.  You can also opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your transactions or account. If you have questions or concerns regarding this Privacy Policy, please e-mail us at that same address.

• Be Careful When You Share Information with Others

  Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications

• Security

  We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

• Links

  Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

• Children’s Privacy

  The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. California users under the age of 18 may request the removal of their content or information publicly posted on the Site or Services by e-mailing us at support@rnkhealth.com.

• Processing in the United States

  Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

• Notice to California Residents/Your California Privacy Rights

  We do not share your Personal Information with third parties for their direct marketing purposes.

• Privacy Policy Changes

  We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

• Contact Us

  If you have any questions or concerns, you may contact us at support@rnkhealth.com  

  Please print a copy of this privacy policy for your records and please check the Site frequently for any changes.

• Privacy Contact: Kate Lyon, kate@openloophealth.com